Providence
Capital strives to provide customer-oriented products and services.
We recognize that the most important driver of success is Customer
Satisfaction, and that the most influential tool at shaping
it is Customer Feedback. Throughout the duration of our collaboration
in support of your efforts to increase sales to state and local
government customers, we’ll listen; we’ll ask questions;
we’ll continuously seek ways to better understand your
needs and to improve the quality of our services to you and
your government customers.
After the closing stage of a financing transaction, usually
evidenced by full payment of your company’s invoice,
we’ll ask you to evaluate our services on the basis of
factors that provide an indication of our performance in meeting
your expectations. Given the opportunity to be of service to
your organization, we’ll make every effort to deliver
our services efficiently and to increase the productivity of
your sales efforts.
Examples of some of the assessment
areas and performance metrics that we continuously monitor,
measure and evaluate include:
COMMUNICATION
Engaged Listening and Learning
Proactive Questions
Reasonable Information Requirements
Straightforward Processes
Accessible
RESPONSIVENESS
Information and Service Requests
Customer Timelines
Customer Process Requirements
Reliability
ACCURACY
Product/Process Knowledge and Suitability
Consistent Accuracy of Information
“Doing It Right The First Time”
MANAGEMENT
Accountability
Efficient Exchange of Information and Documentation
Flexibility and Resilience
Consistent Execution
Ongoing Commitment to Action
QUALITY
Reasonable Forms and Documents
Reduction in Causes of Repetitive
and Inefficient Activity
Risk Management
Prompt Payment
Assessment of Overall Value– cost, time, productivity
