Providence Capital strives to provide customer-oriented products and services. We recognize that the most important driver of success is Customer Satisfaction, and that the most influential tool at shaping it is Customer Feedback. Throughout the duration of our interaction with you, we’ll listen; we’ll ask questions; we’ll constantly seek ways to better understand your needs and to improve the quality of our services.

Just after the commencement of a contract, and periodically thereafter over the course of an ongoing payment plan that we administer, we’ll ask you to evaluate our services on the basis of factors that provide an indication of our performance in meeting your expectations.

We hope to be of service to you, and know that we’ll make every effort to deliver our services efficiently and to add value to your organization.

Examples of some of the assessment areas and performance metrics that we track and measure from our initial conversation to closing include: